In today’s ever-changing digitized world, every organization must have the most appropriate IT strategy to support their changing business needs.
We have assisted many organizations to:
To support business operations and to improve business resilience, IT Operations must be efficient and well-managed and, it must adhere to the organization’s controls environment. This is especially important when critical business applications are moved to the “cloud” or when organizations subscribe to SaaS offerings.
We have assisted many IT groups to:
With the increased use of the “cloud” and SaaS applications, many organizations are questioning the need to keep a “large” IT support group and are grappling with the issue of outsourcing IT.
We have assisted many large and medium-size enterprises to answer these critical questions and have:
Our in-depth knowledge and experience of IT, IT Operations, business processes and controls provide added value to programs and projects that we manage.
When managing projects, we are typically involved in the entire project lifecycle (from business case development to project close). We follow our client’s project management methodology and gating processes. If required, we prepare and submit change requests and attend CAB meetings. We ensure that all project documentation are created and signed off, and when necessary, we assist the project teams to create these documents.
We have managed various types of projects and complexities, from "straight forward" equipment installations at a single or multiple sites, to enterprise-wide desktop upgrades/deployments, to high risk data centre and office relocations to complex IT transformations.
We have extensive experience with governance, risk, compliance and controls frameworks having worked in roles within internal and external audit.
We also have extensive with with third party reporting including CSAE 3416/SOC testing and Sarbanes-Oxley testing of internal controls over business and IT processes.
We have assisted many clients with::
The foundation for providing reliable IT and network services to support business operations lies with well-designed and properly configured data centres/computer rooms/technology rooms (i.e., hub rooms/wiring closets, telephone rooms, etc.) in corporate office locations, satellite offices and especially in retail locations where space is at a premium and physical security is a challenge.
We have extensive hands-on experience assessing and designing data centres/computer rooms, hub rooms/wiring closets, equipment racks/cabinets, telephone rooms, telecommunications rooms and technology labs in both corporate office and retail locations. Such design activities are typically performed as part of a relocation program or as part of an infrastructure upgrade program that requires the addition of, or replacement of, equipment at the affected location.
Although a data centre or office move sounds simple, it is quite complex and requires a lot of time and attention to detail (at the onset) to properly plan and execute the move. Move planning doesn't start weeks before the move date - it starts when construction begins!
We have significant experience working with interior designers, construction management, telecom providers and building management and have:
We do what is required for a successful technology move!
World events can quickly, and unexpectantly, affect your business operations for an undetermined amount of time. COVID-19 as a prime example.
A comprehensive, flexible and executable business resilience plan will help you adapt to such situations in a controlled manner.
Business resilience is more than having a DRP and BCP in place. An effective business resilience plan must include exceptions to certain corporate policies and it must include elements of an Executive succession plan.
Our consultants have the technical, business process and risk mitigation experience to:
We have created and reviewed DRPs and BCPs for many clients and have created decision trees to triage events so that management can determine what elements, if any, of a DRP/BCP it should execute.